Last updated: July 2026

Plans (Starter, Business Website, Custom Project)

The Starter plan is a one-time payment. Business and Custom projects are billed as agreed in your fixed quote. If you cancel within the first 7 days and no work has been delivered, we’ll refund your payment in full.

Fixed-Price Projects

Project work is billed by milestone. Deposits secure your slot in our schedule and cover discovery work, so they’re non-refundable once that work begins. Completed and approved milestones are non-refundable. If you cancel mid-project, you pay only for milestones completed and work in progress — anything unstarted is refunded.

Our 30-Day Guarantee

Every launch includes 30 days of free bug fixes. If something we built doesn’t work as specified, we fix it at no cost — that’s our first answer, always.

Before You Dispute a Charge

If anything about a bill looks wrong, email us first at support@mydevnex.com — we respond within 24 hours and resolve genuine billing errors with a refund, no argument. Chargebacks filed without contacting us delay resolution for everyone and may pause active work on your project while the dispute is open.

Processing

Approved refunds are issued to the original payment method within 5–10 business days.

Questions? support@mydevnex.com